I'm so happy I don't need to walk down the hallway of my new hotel and smell vaping scent and cigarette smoke. After 3 nights, we finally checked out this morning and moved to another hotel run by a brand name hotel. In the hotel room, the pillows are like lumps of wet wood chips, the bed squeaked, there wasn't enough toilet paper, and they overcharge! Not only do they charge a resort fee, they also charge a service fee, more than doubling the nightly price. I didn't see a single worker in the casino doing any cleaning in 3 days and boy was I disgusted sitting in the filth with no social distancing. They simply don't care about you as a customer, they don't want to help, and I'm not sure they got the memo there's a pandemic going on right now and perhaps it would be good idea to clean the slot machines in the casino, remove bottles, ashtrays and wipe down the machines. Then, they had the audacity to charge me for premium internet (that I didn't or couldn't use) when I checked out. I had to set up a wireless hotspot with my cell phone to get my email. Their abysmal internet help desk promised to contact me within 48 hours (really?) but they didn't call, text or email. But paying extra for something that doesn't work is money down the toilet.

We had 3 laptops with us, none of them could download a web page. I called their internet help line after I even upgraded the Wifi plan to improve my bandwidth. I couldn't even pull up a Google web search page.

I joined their rewards program, ate at their most expensive restaurant (Sonoma Cellar), spent time in their casino, but in the end, nothing could help me feel better about my bad decision to stay at Sunset Station. I wanted to like it so much, I even stayed here twice. I really wanted to like this tired old property, because it's a perfect location to stay for 3-5 nights when I come to visit family nearby.

Sunset station hotel casino review